Leading real estate agent Bill Tsounias from McGarth Brighton Le Sands in Sydney believes that a strong focus on the customer is the secret to his success as a real estate agent. Being open, honest and transparent, and letting your clients know what is happening at every step of the way, are also crucial.
He enjoys meeting lots of people and building long-term relationships and friendships. His aim is to keep the customer for a lifetime and not to treat his dealings with them as just a transaction.
After 13 years in the business, Tsounias also has some good advice for newer agents. Firstly, although it may be difficult at first, don’t give up. Work hard, be focused and set ambitious goals. It’s also vital to start a database right away and keep up to date with the people on it.