Multi-award winning real estate agent Graham Ball from Ozway Realty in Wetherill Park, Sydney, loves to come to work every day. He believes his duty is to do the absolute best for his clients and having a happy client is his top priority. “We need to exceed customer expectations,” he says.
Ball has worked for the two largest real estate companies in Australasia and is proud to have reached the highest personal level at both of them.
Having been in industry for 25 years, Ball has plenty advice for others – listen to clients’ needs, work with a strategy to be very successful for your client and negotiate to get the highest possible price for your clients. They are the ones that pay you and they will refer you to others.
To do this, Ball has a marketing plan general runs 28 days. “This is to ensure that when we do make a decision about selling, it is at the very best price,” he says.