Frequently Asked Questions
How is it free?
Our service is 100% free for vendors.
When a property is sold, the successful real estate agent pays OpenAgent a referral fee 20%-30% of the agent's commission. It enables us to offer our services at completely no cost to the homeowner.
In order to give you the best outcome, it's important to us that all parties' interests are aligned. That is why we only get paid when the agent is paid once your house is sold.
Will the agent charge me more?
No - when working with us, agents need to agree to our terms and conditions, which explicitly highlight that they cannot pass on the referral fee to the vendor (you).
What about agents I'm already talking to?
If we recommend someone you already know, please tell us so we can recommend another agent. It's important to us that you have freedom of choice.
How do you choose what agents to work with
We don’t work with every agent in Australia.
While, all active real estate agents are considered and monitored. We use a combination of sales data, customer feedback and proprietary performance metrics to make sure the agents we have on our network are of quality.
In addition, we can only work with agents who have agreed work with us. We do this to make sure agents we work with adhere to our high standards to ensure you get the best possible outcome.
If an agent we want to recommend to you isn't currently working with OpenAgent, our team will give them a call and bring them on-board before we pass across your details. In the event they don't want to work with us and we can't find you a replacement, we will pass on their details to you and you can contact them directly.
I have more questions, what about….
See our full list of frequently asked questions here.