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Using Purplebricks in Victoria

Profile photo of Craig Gibson

7th May 2019: Breaking news: Purple Bricks exits Australian market. Find, compare and shortlist top agents today

Tempted to sell your property in Melbourne or Victoria via flat-fee agents Purplebricks?

The attractions are obvious over using a traditional real estate agent - who works on a flat or sliding scale commission - and the savings you can pocket are significant according to Purplebricks.

But is the service all it seems? For example, does it have agents across Victoria, and do you pay the fee if your property doesn't sell? Let's take a closer look at these questions and other aspects of the Purplebricks business model.

How does the Purplebricks business model work?

how does Purplebricks work

Flat-fee online agents Purplebricks launched here in September 2016, after some success in their native UK. The business model is based on a flat-fee service which is a little like having a 'lite' or no-frills real estate agent.

The fee you pay Purplebricks includes access to their online portal and the services of a 'Local Property Expert' - or agent - who works with you to sell your home. If you choose to sell via auction, there is a slightly higher fixed fee to cover the cost of the auctioneer.

It's helpful to look at how the company describes its service - on their Google My Business listing, and in response to a question from a user: 'We sell property for thousands of customers around Australia. Whilst offering the same services as a traditional real estate agent, we charge much less and instead of commission, we charge a fair, flat fee. We have already saved our Australian customers more than $45 million dollars in traditional agent fees. Thanks, Purplebricks HQ'.

Here they quite clearly state that they are, 'offering the same services as a traditional real estate agent'. How true is this statement? First let's take a look at the fee they charge, and what's not included in this.

Find out more: How does Purplebricks work?

Purplebricks fees explained in Victoria

Here's an idea of what fees you can expect to pay in Melbourne and elsewhere in Victoria if you list your home for sale with Purplebricks.

Purplebricks fees are the same as those quoted for New South Wales, which are currently:

  • $4,400 inc. GST upfront fee on the listing and publication of the sale property
  • $4,400 inc. GST success fee on the settlement of the sale
  • $660 inc. GST auction fee (should you choose to sell by auction)

Altogether, customers are looking to pay a total of $8,800 for a successful private treaty sale and $9,460 for a successful auction sale.

This an additional increase on top of the existing 33% price hike implemented in early 2018 on those quoted when the platform launched in 2016 - when you would have paid $4500 (private treaty) or $5870 (via auction). Some speculate that this surge came about as a result of the cooling property market.

"Some speculate that this surge came about as a result of the cooling property market."

What is included in the Purplebricks flat fee?

purplebricks fees

If you are selling by private treaty or auction in Victoria, your Purplebricks fee includes:

  • The services of a dedicated 'Local Property Expert' for processes such as negotiations and house viewings
  • An advert, including the copywriting and floorplan of the property
  • A Purplebricks signboard
  • A premier listing on realestate.com.au and a standard listing on Domain and Purplebricks
  • A photography package
  • An auctioneer (if selling via this method), and management of proceedings on the day of the auction
  • 24/7 phone support
  • Access to the Purplebricks online portal
  • Post-sales support

Everything else, including any upgrades or extras you may want are an additional charge.

Read more: How much does a conveyancer cost?

How do I pay my Purplebricks fee?

You can choose to Pay Now - which is upfront - using a credit or debit card. The other options is to Pay Later - when your property sells, after 6 months or on the day you decide to withdraw your property from the market. 

As Purplebricks' website states, "Once you have agreed to appoint us and acquire the Purplebricks services, you will be liable to pay Purplebricks the agreed upfront fee, whether you choose to pay now or pay later." The success fee, on the other hand, will only be payable if the property sells and the settlement of the sale has been finalised.

Purplebricks' reach in Victoria

Purplebricks Melbourne

As of August 2018, the Purplebricks listing on realestate.com.au details 1359 properties having been sold by the agency in Victoria, and at the time of this article, 275 properties were listed for sale by them in the state.

In terms of Purplebricks reach - and if they have a presence where you live in Victoria - a cursory search of their site reveals that, like elsewhere in the country, coverage is adequate in cities like Melbourne, but less so in regional Victoria.

If there is no agent in your area, you get a standard message, 'We're not in your area right now, but we can notify you when we've arrived! Contact our AU based call centre and register your interest so we can let you know when we've arrived in your area'.

If there is an agent in your postcode, you get their brief profile outlining the number of sales they've recorded and how many years they have been an agent.

"... coverage is adequate in cities like Melbourne, but less so in regional Victoria"

Read more: How is Purple Bricks different?

Purplebricks reviews: what are consumers saying?

Like any service, there are a range of views online about the Purplebricks offering.

Craig Kenny, writing on Trustpilot, found Purplebricks, 'Safe and effective. We found Purplebricks a low fuss and and very (cost) effective way of selling our property.'

Trustpilot user Nina Mills had similar praise, 'I am impressed with the Purplebricks business model and in particular the fast and professional service provided by Mark Clarke to look after our Mosman property'.

However, look at the company listing on Google My Business and you'll also find bad reviews of Purplebricks and their business model.

Kevin Lewis writes, 'Never again. You have to [pay] fees upfront via a third party which means [commission] has been paid so no real incentive for agent to sell your home. If you withdraw property contract states fees still due. Quality of photos showing my home was poor'.

Abby Breakwell, writing on the same platform, had a similar issue, 'As the seller has to pay the entire fee upfront, what incentive is there for the agent to sell the property? I wouldn't say it would be high'.

The fact you still pay the fee even if your property does not sell seems to be a sticking point for many - a condition some customers in Queensland found to be a little opaque. This led the Queensland Office of Fair Trading to fine Purplebricks $20,000 for 'misleading customers about its fees'. Others have noted that Purplebricks adverts do not make it clear that extra charges are payable in many instances.

Like any service, including that of a traditional real estate agent, it's crucial to do your own research before signing up for anything to be clear on what you're getting for your money and what implications any alterations will have on the service.

Read more: Full service versus hybrid or online real estate agents